Dealing with an Over-Demanding Construction Client:- A must-read for every MEP Professional
In the construction industry, managing and maintaining good relationships with all parties over the duration of a project is often a very challenging task. Among the most testing relationships is that with an over-demanding client – one who expects instant responses, constant changes, and miracles on tight budgets and deadlines.
For most MEP professionals, these situations are common and so the likelihood that you will encounter an over-demanding client in the course of your career is very high, especially on fast-track projects where design and execution overlap. Client in this context can be an end-user client, a Main Contractor, or even a tier 1 M&E Contractor. The demands can be direct or indirect, thus even if you work for a sub-sub-contractor (M or E), you will feel the heat of an over-demanding client at some point. As MEP operatives often say on site, “sh*t flows downhill”, so the heat will come no matter the level at which you operate. However, with the right mindset and communication approach, even the most challenging clients can become long-term partners.
