Project Manager - West London: High-End Events & Commercial SpaceJLL is seeking an experienced Project Manager to join our Central London team, delivering operational excellence across prestigious events venues and premium commercial environments.
Key Operational RequirementsPremium Environment Delivery:
- Execute projects in occupied high-end venues, flagship corporate headquarters, and premium commercial spaces
- Maintain seamless operations where downtime isn't an option
- Exercise discretion and professionalism expected in sophisticated commercial and events environments
- Minimize disruption to live operations while delivering technical excellence
Project Management:
- Deliver multiple small works, fit-out, and M&E projects autonomously
- Manage complete project lifecycles from specification through closeout
- Balance competing stakeholder demands in pressured, time-sensitive environments
- Solve issues rapidly with minimal client impact
Contractor & Team Leadership:
- Manage contractor performance to JLL's exacting standards
- Lead diverse teams across varied project types
- Provide technical guidance on M&E and fabric disciplines
- Conduct quality audits on subcontractors
- Implement HR procedures and performance management
Core AccountabilitiesHealth, Safety & Compliance:
- Ensure H&S legislation compliance including CDM regulations
- Maintain risk assessments and method statements
- Uphold JLL's zero-harm culture and client duty of care
- Manage contractor safety performance in live environments
Financial Management:
- Budget control and project costing
- P&L responsibility contributing to portfolio profitability
- WIP tracking and debt management
- Monitor project costs against forecasts
Client & Stakeholder Management:
- Proactive client liaison reinforcing JLL's value proposition
- Manage expectations in high-profile commercial and events spaces
- Deliver client satisfaction that supports retention and reputation
- Report on project progression with transparency
Operational Excellence:
- Plan and develop project specifications
- Monitor progress and set realistic end dates
- Conduct workload review and resource planning
- Perform quality audits maintaining JLL standards
- Manage project reporting aligned to JLL's operational frameworks
Business Development:
- Pipeline development to increase annual turnover
- Identify additional service opportunities within existing client relationships
- Contribute to JLL's portfolio growth strategy
- Deepen client relationships through proactive value delivery
Essential Qualifications & ExperienceHealth & Safety Certifications:
- IOSH or higher (mandatory)
- SMSTS (mandatory)
- CSCS Gold Card (preferred)
Technical Competencies:
- Competent working knowledge of M&E systems
- Understanding of building fabric disciplines
- Ability to oversee complex, integrated building systems typical of premium commercial venues
Professional Experience:
- Industry-relevant qualifications and proven track record
- Operational experience leading diverse teams
- Performance management to KPIs using operational MI systems
- Experience in live operational environments (events venues, premium office space advantageous)
- Background in small works, fit-out, and M&E project delivery
Administrative & Systems:
- Computer literate: Word, Excel, Outlook
- Strong organizational and administration skills
- Ability to manage multiple reporting requirements
- Data-driven approach to performance tracking
Ideal Candidate ProfileExperience Background:
- 5-10 years' field experience in facilities or construction management
- Progression from technical/supervisory roles into project management
- Track record in high-end commercial, corporate, or events environments
- Experience executing work with minimal disruption to premium operations
Key Attributes:
- Autonomous delivery capability in pressured environments
- Client-facing professionalism representing JLL's brand
- Discretion in high-profile commercial settings
- Ability to balance technical delivery with relationship management
- Understanding of sophisticated client expectations
Distinguishing Factors:
- Experience in live events venues or occupied premium office environments
- Proven ability to manage multiple stakeholder demands simultaneously
- Track record of maintaining operations while executing technical work
- Reputation for delivering projects that enhance rather than interrupt client operations
JLL Value Alignment- Directly supports JLL's mission to shape the future of real estate for a better world
- Ensures premium commercial and events spaces operate seamlessly, safely, and efficiently
- Contributes to JLL's reputation as partner of choice for sophisticated commercial clients
- Delivers operational excellence combined with strategic real estate insight
- Reinforces JLL's commitment to client service excellence in Central London's competitive market
