Build to Rent – General Manager

Who We Are

Apex Opco Limited, a subsidiary owned by Sable Capital, is mobilising the onsite Build-to-Rent team at Apex One — a flagship residential-led development in Nine Elms.

Apex One comprises 204 high-specification furnished Build-to-Rent apartments, alongside carefully curated resident amenity spaces.

The Position

We are seeking an experienced Build-to-Rent General Manager to lead the onsite BTR team and take full ownership of operational and commercial performance across the rented portfolio.

This is a hands-on, performance-driven role with direct accountability for leasing delivery, pricing execution, void minimisation, resident retention, administrative control and identifying opportunities to maximise net operating income.

This role combines commercial Build-to-Rent leadership with operational oversight of the wider building environment, including coordination of plant, statutory compliance, service partners, and resident-critical systems. The General Manager will work closely with Sable Capital and external contractors to ensure the building operates safely, efficiently, and to a consistently high standard.

Key Responsibilities

Commercial & Leasing Performance

Own and drive Build-to-Rent commercial performance, including leasing velocity, renewals, void minimisation, and contribution to net operating income.
Manage and support the Leasing Manager in delivering lease-up and rent review targets, including oversight of pricing strategy, incentives, and performance tracking.
Play a hands-on role in the leasing cycle during peak periods, including enquiry management, viewings, referencing, right-to-rent checks, APT processing, deposits, move-ins and check-outs.
Monitor leasing, occupancy, and revenue data to inform operational decisions and management reporting.

Building Operations & Facilities Oversight

Maintain operational oversight of the wider building environment, including coordination of M&E systems, plant, life safety systems, lifts, access control, and communal infrastructure.
Manage relationships with external FM contractors, maintenance providers, cleaning teams, security, and specialist consultants.
Monitor contractor performance, service standards, planned preventative maintenance (PPM), and reactive works.
Support oversight of operational budgets, utilities, and building-wide cost control initiatives.
Work with Sable Capital and external consultants to ensure statutory compliance, certification, testing, and operational readiness across the building.
Maintain awareness of building systems and operational risks, escalating major issues appropriately and coordinating response to critical incidents or outages.

Operational Delivery

Maintain overall operational oversight of the BTR building, ensuring communal areas, amenity spaces, and resident-facing services operate to a consistently high standard.
Oversee apartment turnaround processes, including check-outs, defect identification, cleaning, repairs, and deposit coordination.
Coordinate apartment and building-wide maintenance, remedial works, and operational issues in conjunction with onsite staff, specialist contractors, and external consultants.
Ensure smooth operation of resident-critical functions including parcel management, access control, car parking, cycle storage, key and fob control, and void apartment inventory.

Administration, Data & Financial Control

Own day-to-day administrative control of the BTR operation, including invoice processing, rent account monitoring, credit control support, and expense tracking.
Manage void-related administration, including notifications to councils, utility providers, and internal stakeholders.
Maintain accurate data across property management and leasing systems, ensuring KPI trackers and reporting outputs are complete and reliable.
Support month-end reporting and ongoing performance monitoring through disciplined data entry and reconciliation.

Resident Experience & Community

Champion high standards of customer service to strengthen the Apex One brand, driving resident satisfaction, renewals, and positive reviews.
Design and deliver resident engagement initiatives and events that support retention and community building.
Act as a senior point of escalation for resident issues, complaints, and operational incidents.

Compliance & Governance

Ensure compliance with statutory obligations including Health & Safety, Fire Safety, and environmental regulations relevant to residential operations.
Conduct regular system, process, and procedural checks to maintain strong operational controls and emergency preparedness.
Participate in incident response and be available for out-of-hours escalation where required.

The Person

We are looking for a commercially-minded BTR operator with strong operational discipline and a hands-on approach.

Essential

Proven experience in a Build-to-Rent, large-scale residential, or operational living environment where leasing cycles, resident accounts, and void management form part of day-to-day responsibility.
Demonstrable understanding of the residential leasing cycle, including APTs, referencing, deposits, and current legislative requirements.
Experience managing onsite teams, ideally across both leasing and maintenance functions.
Comfortable working with leasing, occupancy, and revenue data, with strong attention to detail and administrative accuracy.
Proficient in Microsoft Office, particularly Excel, and confident working across multiple operational systems.
Strong written and verbal communication skills with a proactive, organised, and accountable working style.
Willingness to respond to operational issues outside normal working hours when required.

Desirable

Previous Build-to-Rent operational experience.
TPI / ARLA or similar property-related qualifications.
Experience using BTR resident and leasing platforms (CRM, maintenance, parcel, or resident apps).
Familiarity with supporting marketing activity through digital and social channels.

The Benefits

Salary Range: £60-70k
20 days annual leave plus bank holidays
Annual performance-related bonus of up to 10%

Pay: £60,000.00-£70,000.00 per year

Experience:

BTR or residential living: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Sable Capital

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Build to Rent - General Manager