M&E Operational Planner

Location: Leatherhead

Hours: 37.5 hours a week / Monday-Friday

Salary: Salary Up to £31,531.50 DOE + benefits including free parking

The Role

We are looking for an organised and forward-thinking M&E Operational Planner to join our clients expanding team at their Head Office in Leatherhead.

You will play a key role in coordinating and scheduling daily work for engineers, ensuring service level agreements (SLAs) are met and resources are used effectively. This role is essential in balancing demand, managing operational pressures and supporting overall service performance.

Key Responsibilities

Planning & Scheduling

Allocate and schedule daily work orders based on priority and availability
Balance engineer workloads (12+ jobs per day per engineer)
Review completed jobs and arrange return visits where needed
Proactively manage risks to SLAs

Resource Coordination

Monitor engineer availability and identify capacity gaps
Escalate concerns to Field Operations Managers (FOMs)
Adjust schedules in response to operational needs

Communication & Stakeholder Liaison

Liaise with engineers, FOMs and internal teams
Resolve scheduling conflicts and competing priorities
Communicate appointment changes or delays to tenants professionally

Performance & Systems

Track engineer progress throughout the day
Maintain accurate records in Business Central (BC)
Identify opportunities to improve planning processes

For this role you will need:

Experience planning workloads in high-volume operational environments
Ability to manage competing priorities under pressure
Strong organisational and problem-solving skills
Excellent communication skills
Experience using CRM or workforce management systems
High attention to detail
GCSEs (or equivalent) in English and Maths
Planning or operations qualification
First Aid, Fire Warden or Display Screen training
Experience in process improvement or trend analysis

What Success Looks Like

SLAs are protected through proactive planning
Operational risks are identified early and managed effectively
Engineers and managers trust your judgement
Planning processes continuously improve

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

KW15660

Lloyd Recruitment Ltd

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M&E Operational Planner