Technical Services & Compliance Manager

Company Background

Cambridge Maintenance Services is a leading provider of hard services, specialising in Mechanical and Electrical (M&E) maintenance for various sectors. We are committed to delivering high-quality, reliable, and efficient services to our clients, ensuring the smooth operation of their facilities.

THE ROLE

We are seeking a highly capable Technical Services & Compliance Manager with a solid understanding of M&E infrastructure, life safety systems, business critical and high-risk assets & compliance.to join our expanding team.

This role is critical to ensuring the safe, compliant, and efficient delivery of services across our client portfolio. Acting as the technical authority within the business, you will support operational teams, drive best practice, and ensure full compliance with statutory, regulatory, and client-specific requirements.

You will play a key role in managing risk, improving service delivery standards, and maintaining our reputation for excellence in customer service and operational efficiency.

KEY RESPONSIBILITIES
Technical & Compliance Leadership

Act as the subject matter expert for building services, fire safety, and water hygiene compliance.
Ensure compliance with all relevant legislation and guidance, including Health & Safety regulations, fire safety standards, and ACoP L8.
Develop, implement, and maintain technical standards, policies, and procedures.
Review and approve Risk Assessments and Method Statements (RAMS).

Operational Support & Service Delivery

Support day-to-day operational delivery across multiple client sites.
Provide technical guidance and escalation support to engineering and site teams.
Work closely with Contract Managers to ensure service delivery meets contractual KPIs and SLAs.
Assist with mobilisation of new contracts and onboarding of new sites.
Risk Management & Assurance
Identify, assess, and mitigate technical and compliance risks across the portfolio.
Lead audits and inspections to ensure adherence to compliance standards.
Oversee high-risk systems, particularly cooling towers and water systems, ensuring robust control measures are in place.
Ensure all statutory inspections, certifications, and records are completed and maintained.

Training & Development

Provide technical training, coaching, and mentoring to operational teams.
Support competency development and upskilling across engineering staff.
Promote a strong culture of safety, compliance, and continuous improvement.
Client & Stakeholder Engagement
Act as a key point of contact for clients on technical and compliance matters.
Provide clear, professional reporting on compliance status, risks, and performance.
Support client audits and ensure readiness for both internal and external inspections.
Performance & Continuous Improvement
Monitor service performance and identify opportunities for improvement.
Drive efficiency, innovation, and best practice across service delivery.
Support the implementation of digital systems, CAFM platforms, and compliance tools.

SKILLS & EXPERIENCE

Qualifications & Certifications:

Relevant technical qualification in building services engineering or equivalent
Legionella / Water Hygiene qualifications (e.g. L8 awareness/management)
IOSH or NEBOSH General Certificate (desirable)

Experience:

Proven experience in a technical or compliance management role within Facilities Management or Building Services
Strong knowledge of mechanical and electrical systems maintenance
Technical Services & Compliance Manager
Experience managing water hygiene compliance
Demonstrable experience in managing statutory compliance and audits
Experience supporting multi-site operations and teams
Strong technical knowledge across building services (M&E)
Excellent understanding of UK compliance and regulatory frameworks
Ability to interpret and apply legislation into operational practice
Strong leadership and team development skills
Excellent communication and stakeholder management abilities
High attention to detail with strong organisational skills
Skills and Competencies:
Strong technical knowledge across building services (M&E)
Excellent understanding of UK compliance and regulatory frameworks
Ability to interpret and apply legislation into operational practice
Strong leadership and team development skills
Excellent communication and stakeholder management abilities
High attention to detail with strong organisational skills
Proactive, solutions-focused approach to problem-solving

Key Behaviours:

Safety and compliance focused
Professional and accountable
Collaborative and supportive
Customer-focused mindset
Driven to continuously improve standards and performance

What we offer

Competitive holiday allowance
Bonus scheme
Pension enrolment after 3 months service
360 Wellbeing and retail discounts
Training and development opportunities
Friendly office environment with onsite parking
Enhanced maternity/paternity package

Job Types: Full-time, Permanent

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Referral programme

Work Location: In person

Cambridge Maintenance Services

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Technical Services & Compliance Manager