Knowledge Management is not a new concept at all, it’s simply a fairly new phrase used to describe something that has been done by people for centuries ~ that is being organised in the way in which data is collected and organised into information which generally means using IT systems and processes to store and make the data and information as easily retrievable as possible. Basically, Knowledge Management can be thought of as the modern Library function at a business level. The trouble with stopping at this point in today’s world is that the ability to capture and store megabytes of material inevitably leads to “Information Overload”….
Knowledge Development aims to solve the problem of “Information Overload” by mapping useful and relevant experience (from within or outside a business) which is then combined with organised information to create knowledge outputs that are rich in content and effectively refine the raw data and information, reducing its bulk and making it easier to store, retrieve and understand.
In the coming weeks I will share some examples of Knowledge Development in action, specifically related to Building Services and would welcome any questions or examples that you might have.
I would particularly like to hear from anyone who has a specific issue or problem that they would like to discuss or resolve.
eric@itsoworks.com |
